It Is My Job To Exist As...

...a shining beacon of hope in the heartland

By: Juli Eklund

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Tuesday, 16-Oct-2007 14:21 Email | Share | Bookmark
Three Cheers for Tech Support!

Manufacturer's Troubleshooter
Of course three cheers. After all, it's what I do for a living, I just don't get to do it and travel like some others I know. Hey, been there, done that, kinda nice to know where I'm going to lay my head at night.

Anyway, sometimes even the tech support person has to call tech support. We had a laptop that was less than two months old that would not power on. Fortunately it's covered under warranty, but before I admit that none of our inhouse people can solve the problem, I must exhaust every avenue. So I went to the manufacturer's website and ran their troubleshooter for the issue.

As you can see, the problem was the laptop would not turn on. I completed all seven steps in the troubleshooter, none of them resolving the issue. I was a bit flummoxed on how to proceed at that point. If I am unable to get the unit to power on, how exactly am I supposed to Click on Start, Control Panel. Double click on Performance and Maintenance. Double click on System. At the bottom of the System Properties window, click on Support Information???

We did end up sending the unit in and the manufacturer did repair the unit. Why this happened in the first place is not clear. I will merely suggest to you that it is probably not a good idea to set your laptop down on the fluffy down comforter on top of your bed for any appreciable length of time. This could lead to overheating and overheating in a laptop, even if it's in bed, is not a good thing.

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